lakawin Privacy Policy
At lakawin, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and the rights you hold under Philippine law.
Six Things Every lakawin Player Should Know
Before reading the full policy, here are the most important data principles that govern how lakawin handles your information.
256-bit SSL Encryption
Every data transmission between your browser and lakawin's servers is protected with industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
No Third-Party Data Sales
lakawin does not sell, rent, or trade your personal information to third-party marketers. Your data belongs to you — we only share it where legally required or strictly necessary to operate the platform.
Philippines Data Privacy Act
lakawin complies fully with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, overseen by the National Privacy Commission (NPC).
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time. Our support team processes data requests within 15 business days in line with NPC guidelines.
AML & KYC Compliance
Identity verification data collected during KYC is processed solely for AML compliance obligations and regulatory reporting to PAGCOR. It is never used for commercial profiling or marketing without your separate consent.
Local Philippine Context
Our privacy practices are designed specifically for Filipino players across Manila, Cebu, Davao, Quezon City, and Makati. We understand local payment norms — GCash, PayMaya, BPI, BDO — and handle related data with extra care.
Summary: This Privacy Policy describes how lakawin ("we," "us," "our") collects and processes personal data about players ("you," "your") who access or use the lakawin platform at lakawin.net. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. This policy is to be read together with our Terms & Conditions and Responsible Gaming Policy.
01 Who We Are
lakawin is an online casino and sports betting platform operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). We provide casino games, live dealer tables, slot machines, bingo, and sports betting markets — including PBA, NBA, UFC, and boxing — to players located in the Philippines.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), lakawin acts as the Personal Information Controller in respect of all personal data collected through the lakawin platform. Our designated Data Protection Officer (DPO) can be contacted using the details in Section 13 of this policy.
References to "lakawin," "we," "us," and "our" throughout this Privacy Policy refer to the lakawin platform and its operating entity. References to "you," "your," and "Player" refer to any individual who accesses, browses, registers on, or places a wager through the lakawin platform.
02 Personal Data We Collect
lakawin collects personal data through several channels: directly from you during registration and use of the platform, automatically through your device and browsing activity, and from third-party verification and payment service providers. The categories of personal data we collect are described below.
2.1 Registration and Account Data
- Full legal name, date of birth, and gender
- Residential address (street, city, province, ZIP code) within the Philippines
- Email address and mobile number
- Username and encrypted password
- Security questions and answers (where applicable)
2.2 Identity Verification (KYC) Data
- Copies of government-issued photo ID (Philippine passport, PhilSys National ID, Driver's Licence, SSS/GSIS ID, PRC ID, Voter's ID, or Postal ID)
- Proof of address documents (utility bills, bank statements, or government correspondence)
- Source-of-funds documentation where required under AML obligations
- Facial biometric data collected during automated identity verification checks (processed by our third-party KYC provider under strict data processing agreements)
2.3 Financial and Transaction Data
- GCash account number and registered mobile number
- PayMaya account details
- Bank account details (BPI, BDO, Metrobank) including account name and number
- USDT wallet address (for cryptocurrency transactions)
- Deposit and withdrawal history, amounts in Philippine Peso (₱), and timestamps
- Bonus and promotion redemption records
2.4 Gameplay and Betting Data
- Game history, bet amounts, results, and session durations
- Sports betting market selections, odds accepted, and settlement outcomes
- Responsible gaming limit settings and self-exclusion requests
2.5 Technical and Device Data
- IP address and approximate geolocation (country and region level)
- Device type, operating system, and browser type
- Unique device identifiers and session tokens
- Pages visited, time spent, and navigation paths within the lakawin platform
2.6 Communications Data
- Live chat transcripts and support ticket content
- Email correspondence between you and lakawin's support team
- Feedback, complaints, and dispute records
03 How We Use Your Personal Data
lakawin uses the personal data we collect for the following specific purposes. We only process your data where we have a valid legal basis for doing so (see Section 4).
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, device data |
| Identity verification and age confirmation (21+) | KYC data, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| AML compliance and fraud prevention | Financial data, KYC data, gameplay data, device data |
| Delivering games and sportsbook products | Account data, gameplay data, device data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Responsible gaming monitoring and enforcement | Gameplay data, financial data, registration data |
| Regulatory reporting to PAGCOR | KYC data, financial data, gameplay data |
| Marketing communications (with your consent) | Registration data, gameplay data, communications data |
| Platform improvement and analytics | Technical data, gameplay data (aggregated/anonymised) |
04 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, lakawin processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and lakawin — including account creation, game delivery, and payment processing.
- Legal obligation: Processing required to comply with applicable Philippine law, including AML obligations under Republic Act No. 9160 (as amended), KYC requirements under PAGCOR regulations, and data retention obligations.
- Legitimate interests: Processing carried out for lakawin's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided these interests do not override your fundamental privacy rights.
- Consent: Processing carried out based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
05 Data Sharing and Disclosure
lakawin does not sell your personal data. We may share your data with the following categories of recipients only to the extent strictly necessary:
- Payment service providers: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and USDT processing partners — to facilitate deposits and withdrawals. These providers receive only the minimum data required to process the relevant transaction.
- KYC and identity verification providers: Third-party automated identity verification services that process your ID documents and, where applicable, facial biometric data to confirm your age and identity. All such providers are bound by data processing agreements meeting NPC standards.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, and PG Soft may receive anonymised or pseudonymised session data necessary for game delivery. These providers do not receive your full personal profile.
- Regulatory authorities: PAGCOR and other competent Philippine government authorities where lakawin is legally obliged to report. This includes mandatory AML disclosures to the Anti-Money Laundering Council (AMLC) where applicable.
- Law enforcement: Philippine law enforcement agencies where we receive a lawful request or are required to disclose information to prevent, detect, or prosecute criminal activity.
- Professional advisers: Legal counsel, auditors, and compliance consultants engaged by lakawin, all of whom are bound by professional confidentiality obligations.
Cross-border transfers: Where any recipient of your personal data is located outside the Philippines, lakawin ensures that adequate safeguards are in place as required by the Data Privacy Act and NPC guidelines, including standard contractual clauses or equivalent protection mechanisms.
06 Cookies and Tracking Technologies
lakawin uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit lakawin.net. We use the following categories of cookies:
- Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without preventing you from using the platform.
- Functional cookies: Remember your preferences such as language settings, preferred display options, and responsible gaming limit acknowledgements.
- Analytics cookies: Collect anonymised information about how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This helps us improve the user experience for Filipino players.
- Security and fraud-prevention cookies: Help lakawin detect suspicious activity, multiple account attempts, and bot traffic by creating a fingerprint of your browsing session.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to access some features of the lakawin platform. lakawin does not use third-party advertising or behavioural targeting cookies.
07 Data Retention
lakawin retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations. The following retention periods apply:
- Active account data: Retained for the duration of your account plus five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and AML obligations under Philippine law.
- KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, in line with Republic Act No. 9160 (Anti-Money Laundering Act) requirements.
- Transaction records (deposits, withdrawals, bets): Retained for five (5) years from the date of each transaction.
- Customer support communications: Retained for two (2) years from the date of last interaction.
- Marketing consent records: Retained for the duration of your consent plus one (1) year after withdrawal of consent.
- Technical and device logs: Retained for ninety (90) days on a rolling basis, except where logs are required in connection with an active security investigation.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC-approved data disposal procedures.
08 Data Security
lakawin implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security controls include:
- Encryption in transit: All data transmitted between your browser and lakawin's servers is encrypted using TLS 1.2 or higher (256-bit SSL).
- Encryption at rest: Sensitive personal data stored in lakawin's databases — including KYC documents and payment details — is encrypted at rest using AES-256 encryption.
- Access controls: Strict role-based access controls limit internal access to personal data to authorised personnel only. All internal data access is logged and audited.
- Multi-factor authentication: Administrative access to systems holding personal data requires multi-factor authentication.
- Penetration testing: lakawin conducts regular third-party penetration testing and vulnerability assessments of its platform infrastructure.
- Incident response: lakawin maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify the NPC and affected Players in accordance with the timelines required by the Data Privacy Act and its Implementing Rules.
While lakawin takes all reasonable steps to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your lakawin account and to contact support immediately if you suspect unauthorised access to your account.
09 Your Data Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by lakawin. To exercise any of these rights, contact our Data Protection Officer using the details in Section 13.
lakawin will respond to all verifiable data rights requests within fifteen (15) business days of receipt. We may require identity verification before processing a request to ensure that data is not disclosed to an unauthorised person.
10 Children and Minors
🔞 Strict 21+ Age Policy: The lakawin platform is strictly for individuals aged 21 years and above, in compliance with PAGCOR regulations governing casino-style gaming in the Philippines. lakawin does not knowingly collect personal data from individuals under the age of 21.
As part of our registration process, lakawin requires all applicants to confirm that they are at least 21 years of age. We conduct KYC identity verification — including date-of-birth confirmation against a valid Philippine government-issued ID — on all accounts before real-money gaming is permitted.
If lakawin discovers or is notified that a registered account belongs to an individual under the age of 21, we will immediately suspend the account, reverse any pending transactions, and securely delete all personal data associated with that account in accordance with NPC guidelines. Any winnings generated on such an account will be forfeited.
If you are a parent or guardian and believe your child has registered on lakawin, please contact our support team immediately at [email protected] so we can take prompt action.
11 Marketing Communications
lakawin may send you promotional communications about new games, bonuses, reload offers, and platform updates — but only where you have provided your consent to receive such communications during registration or through your account settings.
How we contact you: Marketing communications from lakawin may be delivered via email or SMS to the contact details registered on your account.
Withdrawing consent: You may opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email from lakawin.
- Updating your communication preferences in your lakawin account settings.
- Contacting our support team via Live Chat and requesting removal from marketing lists.
Opting out of marketing communications will not affect transactional or account-management communications — you will still receive emails relating to deposits, withdrawals, account security, and KYC requests as these are necessary for the operation of your account.
lakawin does not engage in aggressive or misleading marketing. All promotional communications comply with PAGCOR advertising guidelines and clearly state applicable bonus terms, including wagering requirements and expiry dates.
12 Changes to This Privacy Policy
lakawin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on the lakawin platform homepage and updating the "Last Updated" date at the top of this page.
Where a change is particularly significant — such as a new category of data collection or a new sharing arrangement — we will provide at least seven (7) days' advance notice before the change takes effect, and may seek your renewed consent where required by the Data Privacy Act.
Your continued use of the lakawin platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this page periodically to stay informed about how lakawin is protecting your information.
13 Contact Us and Data Protection Officer
If you have any questions, concerns, or complaints about this Privacy Policy or the way lakawin handles your personal data, please contact our Data Protection Officer through the following channels:
Data Protection Officer — lakawin
Email: [email protected]
Live Chat: Available 24/7 on the lakawin platform
We aim to respond to all privacy-related inquiries and data subject requests within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
Your Data Is Safe With lakawin
Now that you know exactly how we protect your privacy, enjoy the platform with confidence. World-class games, instant GCash payouts, and 24/7 Filipino support — all under a strict privacy framework. 21+ only.
Go to lakawin🔞 21+ Only. lakawin is a real-money gaming platform strictly for players aged 21 and above, in compliance with PAGCOR regulations. Gambling involves financial risk and can be addictive. If you or someone you know is experiencing difficulties related to gambling, please visit our Responsible Gaming page for support resources available to Filipino players.